Privacy Policy

Effective Date: Jan 1, 2025

Power Rooter (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including for text message (SMS) communications, when you engage with our services. By using our services or providing your information, you agree to the terms of this policy.

Information We Collect

We collect the following types of information:

• Personal Information: Information you provide, such as your name, phone number, email address, physical address, and payment details, when you book services, contact us, or sign up for SMS communications.
• Service-Related Information: Details related to your service requests, such as job details, appointment times, and preferences.
• Automatically Collected Information: Data collected through our website or mobile app, including IP addresses, device type, browser information, and usage data via cookies or similar technologies.
• Communication Preferences: Your consent to receive text messages, including preferences for appointment reminders, promotions, or service updates.

How We Collect Information

We collect information through:

• Direct Interactions: When you provide details via our website, mobile app, phone calls, or in-person interactions.
• Automated Technologies: Through cookies, analytics tools, or tracking technologies on our website or app.
• Third Parties: From partners like payment processors or marketing platforms, where permitted by law and with your consent.

Text Messaging (SMS) Communications

By providing your phone number and opting in, you consent to receive text messages from us for the following purposes:

• Service Notifications: Appointment confirmations, reminders, and updates about your service (e.g., technician arrival times).
• Promotional Offers: Marketing messages about discounts, new services, or special offers (optional, based on your consent).
• Customer Support: Responses to inquiries or follow-ups regarding your service experience.

Opt-In Process: You will be asked to explicitly opt in to SMS communications via a clear consent mechanism (e.g., checkbox on our website, text reply such as “YES” to a designated number, or verbal agreement). We will not send marketing texts without your express written consent, as required by the Telephone Consumer Protection Act (TCPA).

Opt-Out Process: You can opt out of SMS communications at any time by replying “STOP” to any text message from us (or contacting us at Office@powerrooter.com). We will promptly remove you from our SMS contact list.

Message Frequency: Message frequency varies based on your service needs and preferences (e.g., appointment reminders or occasional promotions). Standard message and data rates may apply.

How We Use Your Information

We use your information to:

• Provide and manage our services (e.g., scheduling, dispatching technicians, processing payments).
• Communicate with you via text, email, or phone about your service or promotions (with consent).
• Improve our services through analytics and customer feedback.
• Comply with legal obligations, such as record-keeping or responding to legal requests.
• Protect against fraud or unauthorized access.

Sharing Your Information

We do not sell your personal information.

• Legal Compliance: Authorities or regulators when required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with prior notice.

Data Security

We implement reasonable security measures, including encryption, secure servers, and access controls, to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct inaccurate information.
• Delete: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from SMS or email communications at any time.
• Restrict: Limit how we use your data, where permitted by law.

To exercise these rights, contact us at Office@powerrooter.com. If you are in the European Union, you have additional rights under GDPR, including data portability and the right to lodge a complaint with a supervisory authority.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may keep service records for accounting purposes or to comply with tax regulations.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy, if applicable.

Third-Party Links

Our website or communications may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ. We ensure appropriate safeguards for international data transfers, such as standard contractual clauses, where required (e.g., GDPR compliance).

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email, SMS, or a notice on our website. The updated policy will take effect upon posting, with the new effective date noted.

Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Power Rooter
951 44th St, Brooklyn NY 11219
Office@powerrooter.com
718.686.8686

For SMS-specific inquiries, including opting out, reply “STOP” to any text message or contact us directly.

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Power Rooter with your personal information.